K4 Elite — Returns & Refunds Policy

The short version: We accept returns within 14 days of delivery on items that are unopened, factory-sealed, and in their original, untampered condition. Return shipping is paid by the customer. Once we receive and inspect the item, an approved refund is issued to your original payment method.

At K4 Elite we want you to be confident in every order. This policy explains, in plain language, when an item can be returned, how to start a return, and how refunds work. It applies to all products purchased directly from k4elite.com.

01Return eligibility

To be eligible for a return, an item must meet all of the following:

The return is requested within 14 calendar days of the delivery date.
The product is unopened and factory-sealed — the original seal is intact and unbroken.
The product is in its original, unused condition, with no signs of tampering, damage, or alteration.
You can provide your order number or proof of purchase.

02Items that cannot be returned

For safety, sterility, and the integrity of research materials, the following are final sale and cannot be returned or refunded:

Any product that has been opened, unsealed, or reconstituted.
Any item showing signs of tampering, damage, or use.
Items returned more than 14 days after delivery.
Free items, samples, or promotional add-ons.

03How to start a return

Starting a return is simple:

Email orders@k4elite.com (or text 318-517-3831) within 14 days of delivery with your order number and the item(s) you'd like to return.
We'll confirm eligibility and send you return instructions, including where to ship the item.
Pack the item securely in its original packaging and ship it back within 7 days of receiving those instructions.

Please do not send items back without contacting us first — returns received without prior authorization may not be eligible for a refund.

04Return shipping

Return shipping costs are paid by the customer and are non-refundable. We strongly recommend using a tracked and insured shipping method — we cannot issue a refund for a return we do not receive, and we are not responsible for items lost or damaged in return transit.

05Refunds

Once your return arrives, we inspect it (usually within 2–3 business days). If it's approved, we issue your refund to the original payment method. Refunds are typically processed within 5–10 business days of approval, though the time for the funds to appear depends on your bank or card issuer.

Refunds cover the price of the returned product(s).
Original shipping charges are non-refundable (except where an order was our error — see below).
If a return does not meet the eligibility requirements above, we'll contact you and, where possible, return the item to you at your expense.

06Damaged, defective, or incorrect orders

If your order arrives damaged, is defective, or you received the wrong item, that's on us and we'll make it right. Contact us within 7 days of delivery at orders@k4elite.com with your order number and a photo of the issue. We'll arrange a replacement or full refund — including any shipping costs — at no charge to you.

07Order cancellations

Need to cancel? If your order has not yet shipped, contact us right away and we'll cancel it and issue a full refund. If the order has already shipped, it will be handled under the standard return terms above once you receive it.

08Payment disputes & chargebacks

If something isn't right with your order, please reach out to us first — nearly every issue can be resolved quickly and fairly by email or text. Contacting us directly is faster than filing a dispute with your card issuer, and it lets us take care of you personally.

Research use only. All K4 Elite products are sold strictly for in-vitro research and laboratory use — not for human or veterinary use, and not for diagnostic or therapeutic applications. Because these are research materials, opened or unsealed products cannot be accepted for return under any circumstances.

09Contact us

Questions about a return or refund? We're here to help.
K4 Elite · Conrad Kinch
Email: orders@k4elite.com
Phone/Text: 318-517-3831